Rubbish Clearance Camden Terms and Conditions of Service
These Terms and Conditions set out the basis on which Rubbish Clearance Camden provides rubbish removal and waste collection services. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Client means any individual, business, organisation or other party that requests or uses our waste clearance services.
1.2 Services means any rubbish removal, waste collection, waste loading, transportation, recycling, disposal and related services provided by us.
1.3 Booking means a confirmed request for our Services, whether made by telephone, email, online form or in writing.
1.4 Site means the property, premises or location from which the waste is to be collected.
1.5 Waste means the items, materials, rubbish or other refuse which the Client requests us to remove and which we agree to collect.
1.6 We, us, our means Rubbish Clearance Camden, the service provider.
2. Scope of Services
2.1 We provide waste collection and rubbish clearance services to domestic, commercial and other clients. This may include collection of household rubbish, garden waste, office waste, bulky items, and general non-hazardous waste, subject to these Terms and Conditions.
2.2 All Services are provided subject to applicable waste legislation and regulations, and to any site or access limitations that may apply.
2.3 We reserve the right to refuse to collect certain items where it would be unlawful, unsafe, impractical, or where the nature of the waste has not been accurately disclosed by the Client.
3. Booking Process
3.1 Bookings may be made by telephone, email or through our online booking channels where available. A booking is only confirmed when we have accepted the request and provided confirmation of the date, time window and indicative or fixed price.
3.2 At the time of booking, the Client must provide accurate information regarding:
a) The type and approximate quantity of waste to be collected.
b) The location and access details for the Site, including any restrictions such as parking limitations, height restrictions, or access codes.
c) Any items that may be heavy, bulky or require special handling.
3.3 Quotations are based on the information supplied by the Client at the time of booking. If on arrival the volume, weight, nature of the waste or access conditions differ significantly from those described, we may adjust the price, revise the scope of work, or decline to proceed with part or all of the collection.
3.4 Any time or date for attendance is an estimate only. We will use reasonable efforts to attend within the agreed time window but shall not be liable for any loss or inconvenience caused by delay, provided we attend within a reasonable period.
4. Pricing and Quotations
4.1 Prices are generally based on the volume and, where applicable, the weight of the waste collected, the type of waste, and the time required to carry out the work.
4.2 We may provide either a fixed quotation or an estimate. Fixed quotations will be honoured unless the information supplied by the Client was materially inaccurate or incomplete. Estimates are indicative only and may be adjusted on site once the actual waste and conditions are assessed.
4.3 Additional charges may apply for:
a) Excess waste beyond the amount originally quoted.
b) Difficult access, including long carries, stairs, or the need for extra labour.
d) Special handling or disposal requirements, including mattresses, fridges, hazardous items or materials that require separate processing.
5. Payments
5.1 Payment is due at the time the Services are provided, unless otherwise agreed in writing in advance. For account customers or commercial clients, alternative payment terms may be agreed.
5.2 We may accept payment by cash, card or other methods communicated at the time of booking. Cheques and bank transfers are accepted only by prior agreement.
5.3 Where payment is not made on site, an invoice will be issued. Invoices are payable within the payment period stated on the invoice. Late payment may incur interest and administrative charges as permitted by law.
5.4 We reserve the right to refuse to commence or continue the Services if the Client fails to provide payment details or a suitable guarantee of payment, or if earlier invoices remain unpaid.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by giving us reasonable notice. We request at least 24 hours notice for cancellations or significant changes to the booking.
6.2 If the Client cancels with less than 24 hours notice, we reserve the right to charge a cancellation fee, which may include an allowance for any costs incurred, time allocated, and loss of opportunity to allocate the booking slot to another client.
6.3 If we arrive at the Site at the agreed time and are unable to carry out the Services due to:
a) The Client or their representative not being present where necessary.
b) Failure to provide access to the Site.
c) Health and safety concerns or unsafe conditions.
we may at our discretion charge a call-out or wasted journey fee and may treat the booking as cancelled.
6.4 We reserve the right to cancel or reschedule a booking due to factors beyond our reasonable control, including vehicle breakdown, staff illness, adverse weather, road closures, or regulatory restrictions. In such cases we will endeavour to offer an alternative time. We will not be liable for any consequential loss arising from such cancellation or rescheduling.
7. Client Obligations
7.1 The Client must ensure that we have safe and reasonable access to the Site and to the waste to be collected. This includes arranging any necessary parking permissions, access codes or entry authorisation.
7.2 The Client must disclose any items that may be hazardous, sharp, contaminated, or otherwise present an increased risk. The Client is responsible for ensuring that any hazardous or restricted materials are clearly identified.
7.3 The Client must not include in the waste any items that we have advised we cannot legally or safely collect, such as certain chemicals, asbestos, medical waste, or other prohibited materials.
7.4 If the Client is not present at the Site, they must provide clear instructions and authorisation in advance. In such cases, our assessment of the waste and the work completed shall be final in determining the applicable charge.
8. Excluded and Restricted Items
8.1 Certain waste streams are excluded from our standard rubbish clearance service, including but not limited to:
a) Asbestos or materials containing asbestos.
b) Medical, clinical or biological waste.
c) Corrosive, explosive, flammable or toxic substances.
d) Gas bottles and some pressurised containers.
e) Any other items that we reasonably consider to pose a risk or require specialist disposal.
8.2 We may agree to arrange collection of certain restricted items via appropriate specialist channels, subject to additional charges and terms. Any such arrangement will be confirmed separately.
9. Ownership of Waste and Title
9.1 By presenting waste for collection and paying for the Services, the Client warrants that they are the owner of the waste or are authorised by the owner to arrange for its removal and disposal.
9.2 Title in the waste passes to us at the point it is loaded onto our vehicle, provided that full payment for the Services is or will be made in accordance with these Terms and Conditions.
10. Waste Handling and Environmental Compliance
10.1 We will handle, transport, recycle and dispose of waste in accordance with applicable waste management and environmental regulations.
10.2 We will use only licensed and regulated facilities for the transfer, recycling and disposal of waste and will take reasonable steps to maximise recycling and recovery where practicable.
10.3 The Client must not instruct us to dispose of waste in any manner that is unlawful or contrary to these regulations. We reserve the right to refuse any request that may breach legal or environmental requirements.
11. Liability and Limitation
11.1 We will exercise reasonable care and skill in providing the Services. However, we shall not be liable for any loss or damage that is not a reasonably foreseeable result of our breach of contract or negligence.
11.2 Our liability for loss or damage to property caused by our negligence shall, where permitted by law, be limited to the reasonable cost of repair or replacement, subject to an overall cap equal to the total fee paid for the relevant Services.
11.3 We shall not be liable for:
a) Any pre-existing damage or structural weakness at the Site.
b) Damage caused by the movement of items where the Client has insisted on a method contrary to our advice.
c) Indirect or consequential losses such as loss of profits, loss of revenue, loss of business, or loss of opportunity.
11.4 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
12. Insurance
12.1 We maintain appropriate insurance cover in respect of our waste clearance operations, including public liability insurance, in line with industry practice.
12.2 Details of our insurance cover are available upon request. The existence of insurance does not increase our liability beyond the limits set out in these Terms and Conditions.
13. Complaints and Disputes
13.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible, ideally within 48 hours of completion, providing full details of the concern.
13.2 We will investigate any complaint promptly and aim to resolve it in a fair and reasonable manner. We may request additional information or photographic evidence in order to assess your complaint.
13.3 If a dispute arises that cannot be resolved informally, either party may consider using mediation or another form of alternative dispute resolution before resorting to court proceedings.
14. Force Majeure
14.1 We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control. This may include but is not limited to extreme weather, acts of God, strikes, lockouts, accidents, transport disruption, or changes in law or regulation.
15. Data Protection and Privacy
15.1 We collect and process personal information necessary to administer bookings, provide Services and manage accounts. This may include contact details, Site address, and payment information.
15.2 We will handle personal data in accordance with applicable data protection legislation and use it only for legitimate business purposes, except where the Client has given additional consent.
16. Changes to these Terms and Conditions
16.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the revised Terms and Conditions have been issued or published.
16.2 For ongoing or account clients, we will notify you of any material changes where reasonably practicable.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our Services.
By making a booking with Rubbish Clearance Camden or using our rubbish removal and waste collection services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
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